- HELP & INFORMATION -
If you need additional information or help with your order, please contact our customer service team who are always happy to help.
Please contact us via e-mail at firstname.lastname@example.org
Our customer support is available from 12:00 to 18:00 CET, Monday to Friday (Public holidays excluded).
- IMPRESSUM –
Karmat Music GmbH
Managing director: Aurelia Sarah Ortiz
Tax number: 37/554/30101
IBAN: DE58 1007 0024 0849 6184 00
HRB: 1713 11 B Amtsgericht Charlottenburg
- GENERAL TERMS OF PURCHASE-
We do not guarantee that all items available at our web shop are in stock at the time of your order. In the case of incorrect stock balance affecting your order we will contact you shortly by e-mail.
Payments can be made by Credit card, Debit card, PayPal, Apple Pay or Sofort Banking.
All products will be sent within 3-5 days after purchase.
DE DELIVERY - 5€ Standard *
EU DELIVERY 10€ - 20€ Standard *
REST OF THE WORLD 30€ Standard *
The customer is responsible for any customs and import duties or other costs that might occur when getting the item shipped to their territory.
Delivery time may vary depending on the customer's location but is usually within 2-3 workdays within Germany and 7-14 workdays to the rest of the world.
* The exact prices are calculated at check out
- CANCELLATION, RETURNS AND REFUNDS –
In accordance to EU consumer laws, if you are contracting as a consumer, you may cancel a contract at any time within 14 days, beginning on the day after you received the goods. In this case, you will receive a full refund of the price paid for the goods in accordance with our refund policy.
Any returned goods are to be shipped to our Berlin office at the following address:
Karmat Music GmbH
10117 Berlin, DE
To cancel a contract, you must inform us in writing. You must also return the goods to us immediately (informing us in writing of your intention to return the goods prior to postage). Failure to inform us in writing of your intention to return the goods prior to postage may result in a delay in the process.
You must return the goods in the same condition in which you received them and at your own cost and risk (we recommend that the goods be returned via registered and/or special delivery).
The returned goods must be in their original packaging, in unused and resalable condition and should be accompanied by all corresponding order details. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we reserve the right to refuse you compensation.
You do not have the right to cancel a contract for the supply of any goods constituting underwear, swimwear and perfumes.
Goods that have been personalized will not be refunded or exchanged under any circumstances.
We will refund any money received from you using the same method originally used by you to pay for your purchase. Where payment has been made by credit or debit card, we will refund the payment to the credit or debit card used to purchase the goods. Same policy applies to payment made with PayPal, Apple Pay or Sofort Banking.
For non-EU customers, we will refund you in full (-€30 shipping and handling fee). For more information about our return labels and further shipping and returns information, please see our Shipping & Returns policy for full details.
Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the reasonable costs incurred by you in returning the item to us (if any and provided that you have returned the item(s) to us by recorded and/or special delivery). Please notice that faulty returns need to be inspected and a slight delay in refund might occur.
Please note that all extra costs applied due to insufficient customs documentation, incorrect shipping labels and similar, are the customer’s responsibility and will be deducted from the refunded amount.
- FREQUENTLY ASKED QUESTIONS -
I'M HAVING PROBLEMS COMPLETING MY ORDER, CAN YOU HELP?
Please check that all required fields are filled if you are having problems in the checkout. If you are still having problems, please contact us by e-mail at email@example.com
CAN I COMPLETE MY ORDER OVER PHONE?
No, we are only handling our customer’s data over encrypted systems and cannot process orders manually through our system.
CAN I CHANGE / CANCEL MY ORDER?
As long as we haven't dispatched your parcel, changes or cancellations can be made.
CAN I CHOOSE CURRENCY FOR PAYMENT OF MY ORDER?
No, we only accept payments in Euro.
WHEN WILL MY CREDIT OR DEBIT CARD BE CHARGED?
Your card is charged directly upon your order completion.
CAN I HAVE MY ORDER SENT TO A DELIVERY ADDRESS DIFFERENT TO MY PAYMENT ADDRESS?
You can only specify a different delivery address from your billing address if it is your place of work. Just fill in your office address details at the checkout when prompted. We cannot change the delivery address of a parcel once your order has been placed.
Please be aware that where possible your order must be signed for at the delivery address given when the order was placed. Couriers will occasionally leave parcels at an alternative address, with a neighbor, or in an unsecured outside space, at their discretion.
Please be aware that your PayPal buyer protection address must match your delivery address for all payed with PayPal or your order cannot be sent.
DO YOU DELIVER TO PO BOX ADDRESSES AND FREIGHT FORWARDERS?
No, we don't.
IS VAT INCLUDED IN MY PURCHASE PRICE?
All prices are shown excluding German VAT (19%).
WHEN WILL I KNOW MY ORDER HAS BEEN SHIPPED AND CAN I TRACK IT?
You will receive a dispatch confirmation with a tracking link for your parcel to receive up to date information about your shipment.
YOU SENT ME THE WRONG ITEM, WHAT DO I DO?
If you have received an incorrect item, please e-mail us at
firstname.lastname@example.org and we will try to resolve the issue as soon as possible.
I'M INTERESTED IN A PRE-ORDER ITEM, HOW DOES IT WORK?
When you place an order for an item which is only available on pre-order, you will not receive the item immediately. The delivery date stated in the item description is an approximated delivery date given to us from our suppliers. Please note that delivery can be before / after the stated date.
When you place a pre-order, your account is charged directly. You can still return pre-order items just as any regular item, you have 14 days after delivery to send your return.
CAN YOU TELL ME THE MEASUREMENTS OF THE PRODUCTS
Below you can find the measurements of our products
A = length from left underarm to the right underarm
B = length from top shoulder to the bottom
Special Ibiza Edition
A 67cm - B 46cm
A 68cm - B 48cm
A 76cm - B 50cm
A 78cm - B 54cm
A 65cm- B 45cm
A 69cm - B 50cm
A 70cm - B 53cm
A 73cm - B 59cm