Shipping & Returns
Our customer support is available from 12:00 to 18:00 CET, Monday to Friday (Public holidays excluded).
- CANCELLATION, RETURNS AND REFUNDS -
In accordance to EU consumer laws, if you are contracting as a consumer, you may cancel a contract at any time within 14 days, beginning on the day after you received the goods. In this case, you will receive a full refund of the price paid for the goods in accordance with our refund policy.
To cancel a contract, you must inform us in writing. You must also return the goods to us immediately (informing us in writing of your intention to return the goods prior to postage). Failure to inform us in writing of your intention to return the goods prior to postage may result in a delay in the process.
Upon us receiving notification of your intention to return the goods, we shall contact you with further instructions on how to proceed with your return. All return inquiries should be sent to firstname.lastname@example.org.
You must return the goods in the same condition in which you received them and at your own cost and risk (we recommend that the goods be returned via registered and/or special delivery).
The returned goods must be in their original packaging, in unused and resalable condition and should be accompanied by all corresponding order details. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we own the rights to refuse you for compensation.
You do not have the right to cancel a contract for the supply of any goods constituting underwear, swimwear and perfumes.
Goods that have been personalized will not be refunded or exchanged under any circumstances.
We will refund any money received from you using the same method originally used by you to pay for your purchase. Where payment has been made by credit or debit card, we will refund the payment to the credit or debit card used to purchase the goods. Same policy applies to payment made with PayPal and Bank Transfer.
For non-EU customers, we will refund you in full (-€30 shipping and handling fee). For more information about our return labels and further shipping and returns information, please see our Shipping & Returns policy for full details.
Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the reasonable costs incurred by you in returning the item to us (if any and provided that you have returned the item(s) to us by recorded and/or special delivery). Please notice that faulty returns needs to be inspected and a slight delay in refund might occur.
Please note that all extra costs applied due to insufficient customs documentation, incorrect shipping labels and similar, is the customers responsibility and will be deducted from the refunded amount.